UNDERSTANDING OUR SERVICE
We’re here to make your life easier. With a traditional approach to home services, our clients enjoy a single point of contact for all the cleaning needs of their home.
We carefully select, guide and train independent cleaners who join us and become a Quintessentially Clean Service Provider. We’re picky about who we bring on board, and as we don’t allow just any cleaner to be part of Quintessentially Clean, it means we have a small dedicated team who deliver outstanding results.
Quintessentially Clean acts as an intermediary between the client and their cleaner. We help ensure professionalism, safety, support and stability not just for our clients, but also for our cleaners too. By giving the cleaners (Service Providers) our support, guidance and training, we make sure our service delivers that personal touch in an industry where it’s needed.
For more information on Quintessentially Cleans role as a platform and intermediary, please refer to our Terms and Conditions
Your Service Providers
Ask any good cleaner and they will tell you that it takes a great attitude, intelligence and a lot of hard work to deliver a high quality clean. We’ve seen this through years of experience, so we know what we’re looking for when we’re searching for experienced cleaners to join us.
Once we’ve found them, our cleaners go through assessments, face to face training, receive educational documents and videos and ongoing feedback. This ensures only the right cleaners are found working with us.
All our cleaners are bound by our satisfaction guarantee, which means if you’re ever left unhappy with the service they’ll return as soon as possible to fix up anything outstanding.
Quintessentially Clean is covered by Public Liability insurance.
How it works for all cleans
Each week the cleaner may have different clients in different suburbs so appointment times will vary from week to week. We can provide you with a 1-hour time window for which we expect the cleaner to be there (e.g. 10am-11am). The earlier your appointment is, the more accurate the arrival time estimate is.
It is the clients responsibility to provide the cleaner with safe access to their property at the booked time. If you need to be there in person then please feel free to get in touch a day before the appointment to confirm their arrival time. Please refer to our Cancellation Policy if you’re unable to provide a cleaner access for your booking.
Due to unforeseeable factors such as traffic, parking and prior cleans taking longer it means we’re unable to give exact arrival times and thus operate with a 1 hour time window for the arrival. If requested, the cleaner can text you as they depart the previous clean to give you a short warning.
In order to secure your appointment we will create you a profile in our booking system and email you a $1 card activation invoice. You’ll only need to make this payment once and the $1 will be deducted from your first invoice.
Payment for the clean is then debited from this card after the service has taken place and this same card can be used for all future debits. All major cards are accepted. We do not have access or hold any card details, this is done securely by our external third party payment provider.
There is a card processing fee for all payments via debit and credit cards.
1. More than 24hr notice = No charge
2. Less than 24hrs notice = 50% charge
3. Arrival, no access to property = Full charge
Quintessentially Clean provides access for clients to independent cleaning professionals.
Using Quintessentially Clean is subject to the Terms & Conditions outlined on our website and this How It Works page.
All appointments are bound by our Terms & Conditions and this is referenced in all communications sent between Quintessentially Clean and our clients.
Surcharges
For all cleans, there is a 15% surcharge for appointments on Saturdays, 30% surcharge for appointments on Sundays and 50% on Public Holidays – (surcharges are subject to change at any time).